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We are committed to protecting your privacy and handling your data in
an open and transparent manner.
This Privacy Policy describes how The Cravery (” we, ” ” us, ” or ” our “) collects, uses, and shares your personal information when you visit or make a purchase from our website (the “Site “). We are in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect various types of information in connection with the services we provide, including:
When you make a purchase or attempt to make a purchase through the Site, we collect certain personal information from you, including:
Contact Information: Your name, billing address, shipping address, email address, and phone number.
Order Details: Information about the products you purchase, special instructions for your order, and delivery preferences.
Account Information: If you create an account with us, we collect your username and password.
We do not directly store your credit card details. All payment transactions are processed by secure thirdparty payment processors (e.g., Stripe, PayPal, Klarna). We only receive confirmation of payment from these processors.
When you visit the Site of Cake Shop Solihull, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We use the following technologies:
Cookies: Data files placed on your device/computer, often including an anonymous unique identifier.
Log files: Track actions on the Site, collecting data like IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons/tags/pixels: Electronic files used to record information about how you browse the Site.
We use the information we collect for various purposes, including:
To process and fulfill your orders, including payments, shipping, invoices, and confirmations.
To communicate with you about orders, inquiries, and customer support.
To send marketing communications if you opted in. You can opt-out at any time.
To screen for risk/fraud and improve/optimize our Site using analytics.
To comply with laws, regulations, and lawful requests
We share your Personal Information with third parties to help us use your Personal Information. For example:
If you are a resident of the United Kingdom, you have rights regarding your personal information under the UK GDPR and Data Protection Act 2018. These include the right to access, correct, update, or request deletion of your personal information.
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
We use cookies to remember shopping cart items, save preferences, and compile aggregate data. You can set your browser to refuse cookies, though some Site parts may not function properly.
Our Site is not intended for individuals under 16. We do not knowingly collect Personal Information from children under 16.
For more information, questions, or complaints, please contact us:
info@thecravery.co.uk
The Cravery Cakes Ltd Units 29 – 36, Good & Fine Trading Estate George Street, Birmingham, B12 9RG United Kingdom
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