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Terms and Conditions

Please read carefully all of the terms and conditions of this user agreement. These terms and conditions apply to the sale and services or supply of all products by The Cravery. By ordering from The Cravery, you agree to be legally bound by these terms and conditions. Please note that these conditions may be modified or amended and posted on this website from time to time.

  • Customers must not misuse our site or services, including engaging in fraudulent or abusive activities.

  • We reserve the right to suspend or terminate user accounts or orders at our discretion if any terms are violated.

  • Users must follow all community guidelines and respect our policies, including any Acceptable Use Policies we may enforce.

  • Repeat violations or harmful behaviour may result in permanent account bans.

  • All content, logos, cake designs, product photography, and branded material on The Cravery’s website are owned by or licensed to us.

  • You may not reproduce, duplicate, copy, sell, or exploit any portion of the website or its content without express written permission.

  • Any unauthorised use of our intellectual property will be legally pursued.

  • All cakes and products are handcrafted and made to order. Visual representations on the website are illustrative, and slight variations may occur.

  • We reserve the right to cancel any order due to pricing or product errors, unavailability of materials, or operational constraints.

  • Ingredients, colours, toppers, and finishes may vary slightly due to seasonal availability or design interpretation.

  • Products, services, and pricing may change without prior notice.

  • We accept major debit/credit cards, PayPal, and Klarna for both one-time purchases and subscription-based services.

  • By subscribing to a recurring plan (such as regular cake deliveries or services), you authorise The Cravery to charge your chosen payment method automatically at the specified intervals.

  • You can manage or cancel your subscription anytime via your account dashboard on our website.

  • Subscriptions may be paused or cancelled before the next billing date to avoid charges. No refunds will be issued once a subscription period has begun.

  • We may modify subscription pricing or terms, but will provide at least 14 days’ notice before any changes take effect.

  • All transactions are secured, and customer payment data is processed through PCI-compliant payment gateways.

  • We are not liable for any indirect or consequential loss, including but not limited to missed celebrations or party disruptions.

  • Cakes must be stored below 5°C upon delivery or collection. Any damage after delivery caused by improper handling or storage is not our responsibility.

  • Services are provided “as is” and “as available.” While we aim for 100% satisfaction, unexpected disruptions may occur.

  • By submitting reviews, photos, or feedback, you grant The Cravery a non-exclusive, royalty-free right to use this content for marketing and promotional purposes.

  • We reserve the right to moderate or remove any inappropriate, offensive, or misleading content.

  • Any uploaded content that contains obscene or infringing material will be removed and may lead to account suspension.

  • Our Privacy Policy is available on request.

  • We collect and use personal data strictly in accordance with the UK Data Protection Act and GDPR.

  • Your information will not be shared with third parties without consent, except where required by law.

  • Our website may contain links to third-party websites (e.g., Uber Eats, Deliveroo, Just Eat).

  • These links are provided for convenience only. We do not endorse or accept responsibility for the content, products, or services on third-party sites.

  • Users should review the privacy and terms of third-party websites before engaging with them.

  • These Terms are governed by the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the courts in England, United Kingdom.

  • Where appropriate, we may offer arbitration or mediation as a resolution method.

  • These Terms are reviewed and updated regularly to reflect operational changes and legal compliance.

  • Significant updates will be timestamped, and users will be notified via email or website banners.

  • Continued use of our services following any updates indicates your agreement to the revised terms.

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